PUBLIC SERVICE PRODUCTIZATION A constructive approach on research, development and innovation process of University of Applied Sciences, ACTA UNIVERSITATIS OULUENSIS C 860
|Kustantaja:||Oulun yliopisto|| |
|Tekijät:||Juntti, Mirva|| |
The growth of companies is critical in the renewal of any nation. Research has shown that
companies collaborating with higher education are more innovative and development oriented,
and more likely to grow in staffing and turnover and to penetrate to international markets.
The new public management ideology, especially wrapped up in a funding method, has
gradually forced the university of applied sciences (UAS) research, development, and innovation
(RDI) services to enhance the performance in the industry. By productization, UAS are to adopt
the design thinking ideology, to introduce service-dominant logic, and enhance public-private
partnership. With well-designed services, the social and environmental impacts of UAS are
intensified. It is the outmost target of new public management.
With its constructive research approach, this dissertation was aimed at generating a new
contribution to the conduct of RDI activities in the UAS context. It demonstrates the dimensions
that alter the UAS RDI service encountering conditions. Furthermore, the study considers the
challenges and cornerstones of the prevailing customer-oriented business model and reframes the
uniform, systematic model to the UAS RDI service encountering process.
This research is unique, as the academic service encountering process from the perspective of
productization has seldom been the key issue investigated in research. The practical significance
of the dissertation is to contribute to the exchange and experience of the UAS-industry
Keywords: design thinking, higher education, new public management, productization,
public private partnership, service design, service design logic, university of applied